Last revised: March 2014
For advice about your test
results or your medical condition, please contact your physician
If you have an emergency, or
need to speak to someone urgently, please contact your physician or go to the
carefully. They are a legal agreement between you and LifeLabs LP ("LifeLabs").
By using the Appointment Booking tool, you agree to be bound by these Terms of
Use, including all amendments made from time to time. If you do not agree to
No Medical Advice
Appointment Booking tool is intended to provide you with
the opportunity to book a specific date and time to access specimen collection
at a specific LifeLabs Patient Service Center. The Appointment Booking tool is
not intended to provide you with any medical advice or any other advice.
For advice about your test results or your medical condition, ask your
Any other health and health-related information contained within this web site
is intended to be general in nature and should not be used as a substitute for
a visit to your physician or other health care provider. Any such information
that you obtain from this web site might be inappropriate for your own
situation or might be misinterpreted. LifeLabs assumes no responsibility for
how you use the information you obtain from this site.
If you have an emergency, or need to speak to someone urgently, contact your
physician or go to the nearest hospital.
Neither the Appointment Booking tool nor any other application available
through this web site is a substitute for appropriate and timely contact with
Never change or stop any course of treatment without first consulting your
on any information on this web site is solely at your own risk.
Use of the Appointment Booking tool
use the Appointment Booking tool for your personal, non-commercial
purposes. You may not use the Appointment Booking tool for any other purpose. You
are not permitted to make any resale, commercial or derivative use of the
Appointment Booking tool, or use any data mining, robots, or similar data
gathering and extraction methods.
The Appointment Booking tool is
intended for use by individuals who are 18 years of age or older, and is not
intended for use by individuals who are under 18 years of age.
to the Appointment Booking tool
may alter, suspend, or discontinue any aspect of the Appointment Booking tool
at any time, including the availability of any Appointment Booking tool feature
or content. LifeLabs may also impose limits on certain features and aspects of
the Appointment Booking tool or restrict your access to parts of or all of the
Appointment Booking tool without notice or liability. LifeLabs may discontinue
or change the Appointment Booking tool or its availability to you at any time
Registration information, user IDs and passwords
Appointment Booking tool will prompt you through a
series of mandatory questions that must be answered as part of the registration
process in order for you to be granted access to the Appointment Booking tool.
user ID and password used to access the Appointment Booking tool are private,
and should not be used by or shared with anyone else. You are entirely
responsible for all usage or activity on the Appointment Booking tool by users
using your ID or password, including but not limited to use of your password by
any third party. LifeLabs will not be responsible for any unauthorized use of
your user ID or password or any charges or financial consequences incurred
through unauthorized use.
Termination of access to the Appointment Booking tool
may, in its sole discretion, terminate or suspend your access to all or any
part of the Appointment Booking tool at any time, with or without notice, for
limiting the generality of the foregoing, any fraudulent, abusive, or otherwise
illegal activity, or activity that may otherwise affect the enjoyment of the
Appointment Booking tool or access to the Appointment Booking tool by others,
may be grounds for termination of your access to all or part of the Appointment
Booking tool at the sole discretion of LifeLabs.
Termination of the Appointment Booking tool
includes deletion of your user ID, password and all related registration
information and files associated with or inside your account or user profile.
Ownership of the Appointment Booking tool
between you and LifeLabs, LifeLabs is and will remain the sole and exclusive
owner of all right, title and interest, including copyright and all other
intellectual property rights, in and to the Appointment Booking tool, all of
the technology used by LifeLabs to provide the Appointment Booking tool, any
software provided directly or indirectly by LifeLabs for your access to or use
of the Appointment Booking tool, and all information posted by LifeLabs within
the Appointment Booking tool, as well as all related enhancements,
modifications or additions. You will acquire no rights whatsoever to all or
any part of the foregoing except the right to access and use them as
contemplated and permitted by the Appointment Booking tool and in accordance
assign, distribute, license, sublicense, reverse engineer, or create derivative
works based on any of the foregoing.
LifeLabs, the LifeLabs logo and www.lifelabs.com
are the trademarks and service marks of LifeLabs.
All other trademarks, service marks and logos used in this site are the
trademarks, service marks, or logos of their respective owners. Nothing on
this web site should be construed as granting any license or right to use any
trademark, service mark, or logo displayed on this web site without the express
written permission of LifeLabs or the third party that may own the trademark,
service mark, or logo.
“As is” basis
The Appointment Booking tool is
provided on an 'as is' basis without representations, warranties or conditions
of any kind, either express or implied or statutory. You expressly agree that
all use of the Appointment Booking tool is at your sole risk. You agree that LifeLabs
assumes no liability if the Appointment Booking tool is unavailable at any
time, or for the reliability, validity, accuracy, completeness, integrity,
quality or timeliness of, or any failure to deliver or store, the Appointment
Booking tool or any scheduled date and time for specimen collection or other
content. LifeLabs does not represent or warrant the reliability, validity,
accuracy, completeness, integrity, quality or timeliness of any appointment
booking or other content. You acknowledge that any use, non-use or reliance
upon any appointment booking or other content will be at your sole risk.
extent permitted by law, LifeLabs disclaims all representations, warranties, or
conditions regarding the Appointment Booking tool, express or implied or
statutory, including, but not limited to, implied warranties or conditions of
merchantability, merchantable quality, durability, fitness for a particular
purpose, title, and non-infringement. LifeLabs does not represent or warrant
that the Appointment Booking tool or any appointment booked or other content is
or will be accurate, complete, reliable or current, or that the Appointment
Booking tool will operate error free or uninterrupted or that the Appointment
Booking tool is free of viruses or other harmful components. Some jurisdictions
do not allow the exclusion of implied warranties, so the above exclusion may
not apply to you.
You acknowledge that LifeLabs is not
responsible for any interruption or suspension of the Appointment Booking tool,
regardless of the cause of the interruption or suspension.
extent permitted by law, in no event will LifeLabs, its owners, partners or
affiliates, or the suppliers of the Appointment Booking tool or other content,
or its or their affiliates, licensees, or suppliers, or the directors,
officers, employees, agents or representatives of any of them, be liable for
damages of any kind, including without limitation any direct, incidental,
punitive, exemplary, aggravated, indirect, special or consequential damages,
loss of profits, failure to realize expected savings or loss of data, for any
cause of action whatsoever, and whether in contract, tort (including
negligence) or any other legal or equitable theory arising out of or in any way
connected with use of the Appointment Booking tool. Some jurisdictions do not
allow the limitations of liability specified above, so some or all of the above
limitations or exclusions may not apply to you.
exemption from liability, limitation and conditioned contained in these Terms
of Use for the benefit of LifeLabs and every defence and immunity of whatsoever
nature applicable to LifeLabs or to which LifeLabs is entitled under these
partners and affiliates, each of its suppliers of the Appointment Booking tool
or other content, every affiliate, licensee, partner or supplier of LifeLabs or
any of them, and every director, officer, employee, agent or representative of
any of them, each of whom is an intended third party beneficiary of such
agree to defend, indemnify and hold harmless LifeLabs, its owners, partners and
affiliates, the suppliers of the Appointment Booking tool or other content, and
its and their affiliates, licensees, partners and suppliers, and the directors,
officers, employees, agents and representatives of each of them, from any
losses, damages or claims, including without limitation actual legal fees,
which they may suffer from your activities on or use of the Appointment Booking
any charges or complaints made by other parties against you. You will
cooperate as fully as reasonably required in the defense of any claim. LifeLabs
reserves the right to assume the exclusive defence and control of any matter
otherwise subject to indemnification by you, provided, however, that you will
remain liable for any such claim and for the costs of defence.
privacy is of the utmost importance to us. Please review the LifeLabs Privacy Statement
at https://booking.lifelabs.com/LLBooking/Privacy.aspx for a description
of how we receive, transmit and protect your personal information.
LifeLabs will only use
the Personal Information which you provide for appointment booking or
consistent purposes. Your Personal Information will not be sold or shared.
LifeLabs will not use your Personal Information for marketing purposes. Access
to this site is secured using Secure HTTP, password encryption authentication
and account lock out after failed attempts, as well as role and location based
to this Site
constructing other web sites may link to the home page on this site, but may
not link to any other page on this site. You may not copy any of the materials
from this site onto your own web server for any reason. Also, you may not link
to isolated elements on this site (including photographs, illustrations,
diagrams, buttons, text, or any other elements whatsoever) for the purpose of
"inlining" them into the context of other web pages, or for linking
such isolated elements to other web pages. In other words, link to the entire
home page on this site, or don't link at all. Any other use will be a
violation of copyright and could subject you to legal action.
modifications, you should stop your use of the Appointment Booking tool. Your
continued use of the Appointment Booking tool now, or following the posting of
responsibility to be aware of any changes. If there are questions regarding
Law and Disputes
Province in which the appointment is booked, without regard to conflict of laws
disputes arising out of or in connection with the Appointment Booking tool or
relationship, will be referred to and finally resolved by arbitration under the
legislation of the province in which the appointment is booked. The place of
arbitration will be either a) Vancouver, British Columbia, or b) Toronto,
Ontario, depending on which is closer to the location where the appointment was
booked. The language of the arbitration will be English. Subject to mandatory
arbitration so provided, you and LifeLabs irrevocably submit to and accept
generally and unconditionally the exclusive jurisdiction of the courts and
appellate courts of the Province in which the appointment was booked with
respect to any legal action or proceeding which may be brought at any time
Some jurisdictions do not allow a consumer contract to provide for the
selection of a governing law other than the law of the residence of the
consumer, or to provide for the arbitration of disputes if the reference to
arbitration would prevent the consumer from exercising rights provided under
consumer legislation, so one or more of the above provisions may not apply to
agreement between you and LifeLabs and govern your use of the Appointment
Booking tool, superseding any prior agreements between you and LifeLabs with
respect to the Appointment Booking tool. You may also be subject to additional
terms and conditions that apply when you use certain elements of the
Appointment Booking tool.
LifeLabs may provide you with notices,
Appointment Booking tool site, or by email.
The failure of LifeLabs to exercise and
waiver of such right or provision.
You do not have the right to assign any of
your rights to use the Appointment Booking tool or your interest in these Terms
of Use to anyone, and any rights you may have to your LifeLabs user ID,
password and user profile stored on the systems of LifeLabs terminate upon your
death. Upon receipt of a copy of a death certificate, your account may be
terminated and all related content permanently deleted. LifeLabs has the right
third party. At the election of LifeLabs, if LifeLabs' obligations are assumed
by a third party, LifeLabs will be relieved of any and all future liability
You agree that regardless of any statute or
law to the contrary, any claim or cause of action arising out of or related to
within one year after such claim or cause of action arose.
deemed unlawful, void, or for any reason unenforceable, then that provision
validity and enforceability of any remaining provisions.