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Welcome to Lifelabs' Online Appointment Booking

Booking an appointment online is quick, easy and will save you time!

What are the benefits?
It's convenient:You can schedule your lab test at a time that works for you
It gives you control:Appointments are honoured as scheduled so you have more control over your time and a decreased wait at the lab
It supports your healthcare:Scheduling an appointment ensures your healthcare provider gets the information - test results - they need to support your health. By scheduling an appointment that fits with your schedule you're less likely to miss an important lab test

STEP 1: Read Accept the Terms of Use below:

TERMS OF USE LifeLabs Appointment Booking

Last revised:  March 2014

For advice about your test results or your medical condition, please contact your physician

If you have an emergency, or need to speak to someone urgently, please contact your physician or go to the nearest hospital.

Please read these Terms of Use carefully.  They are a legal agreement between you and LifeLabs LP ("LifeLabs").  By using the Appointment Booking tool, you agree to be bound by these Terms of Use, including all amendments made from time to time.  If you do not agree to these Terms of Use, do not use the Appointment Booking tool.

1.     No Medical Advice

The Appointment Booking tool is intended to provide you with the opportunity to book a specific date and time to access specimen collection at a specific LifeLabs Patient Service Center.  The Appointment Booking tool is not intended to provide you with any medical advice or any other advice.

For advice about your test results or your medical condition, ask your physician.


Any other health and health-related information contained within this web site is intended to be general in nature and should not be used as a substitute for a visit to your physician or other health care provider.  Any such information that you obtain from this web site might be inappropriate for your own situation or might be misinterpreted.  LifeLabs assumes no responsibility for how you use the information you obtain from this site.

If you have an emergency, or need to speak to someone urgently, contact your physician or go to the nearest hospital.

Neither the Appointment Booking tool nor any other application available through this web site is a substitute for appropriate and timely contact with your physician.
Never change or stop any course of treatment without first consulting your physician.

Reliance on any information on this web site is solely at your own risk.

2.     Use of the Appointment Booking tool

You may use the Appointment Booking tool for your personal, non-commercial purposes.  You may not use the Appointment Booking tool for any other purpose.  You are not permitted to make any resale, commercial or derivative use of the Appointment Booking tool, or use any data mining, robots, or similar data gathering and extraction methods.

The Appointment Booking tool is intended for use by individuals who are 18 years of age or older, and is not intended for use by individuals who are under 18 years of age.

3.     Changes to the Appointment Booking tool

LifeLabs may alter, suspend, or discontinue any aspect of the Appointment Booking tool at any time, including the availability of any Appointment Booking tool feature or content.  LifeLabs may also impose limits on certain features and aspects of the Appointment Booking tool or restrict your access to parts of or all of the Appointment Booking tool without notice or liability.  LifeLabs may discontinue or change the Appointment Booking tool or its availability to you at any time without notice.

4.     Registration information, user IDs and passwords

The Appointment Booking tool will prompt you through a series of mandatory questions that must be answered as part of the registration process in order for you to be granted access to the Appointment Booking tool.

Your user ID and password used to access the Appointment Booking tool are private, and should not be used by or shared with anyone else.  You are entirely responsible for all usage or activity on the Appointment Booking tool by users using your ID or password, including but not limited to use of your password by any third party.  LifeLabs will not be responsible for any unauthorized use of your user ID or password or any charges or financial consequences incurred through unauthorized use.

5.     Termination of access to the Appointment Booking tool

LifeLabs may, in its sole discretion, terminate or suspend your access to all or any part of the Appointment Booking tool at any time, with or without notice, for any reason, including, without limitation, breach of these Terms of Use.  Without limiting the generality of the foregoing, any fraudulent, abusive, or otherwise illegal activity, or activity that may otherwise affect the enjoyment of the Appointment Booking tool or access to the Appointment Booking tool by others, may be grounds for termination of your access to all or part of the Appointment Booking tool at the sole discretion of LifeLabs.

Termination of the Appointment Booking tool includes deletion of your user ID, password and all related registration information and files associated with or inside your account or user profile.

6.     Ownership of the Appointment Booking tool

As between you and LifeLabs, LifeLabs is and will remain the sole and exclusive owner of all right, title and interest, including copyright and all other intellectual property rights, in and to the Appointment Booking tool, all of the technology used by LifeLabs to provide the Appointment Booking tool, any software provided directly or indirectly by LifeLabs for your access to or use of the Appointment Booking tool, and all information posted by LifeLabs within the Appointment Booking tool, as well as all related enhancements, modifications or additions.  You will acquire no rights whatsoever to all or any part of the foregoing except the right to access and use them as contemplated and permitted by the Appointment Booking tool and in accordance with these Terms of Use.  You agree not to modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on any of the foregoing.

7.     Trademark Notice

LifeLabs, the LifeLabs logo and www.lifelabs.com are the trademarks and service marks of LifeLabs.
All other trademarks, service marks and logos used in this site are the trademarks, service marks, or logos of their respective owners.  Nothing on this web site should be construed as granting any license or right to use any trademark, service mark, or logo displayed on this web site without the express written permission of LifeLabs or the third party that may own the trademark, service mark, or logo.

8.     “As is” basis

The Appointment Booking tool is provided on an 'as is' basis without representations, warranties or conditions of any kind, either express or implied or statutory.  You expressly agree that all use of the Appointment Booking tool is at your sole risk.  You agree that LifeLabs assumes no liability if the Appointment Booking tool is unavailable at any time, or for the reliability, validity, accuracy, completeness, integrity, quality or timeliness of, or any failure to deliver or store, the Appointment Booking tool or any scheduled date and time for specimen collection or other content.  LifeLabs does not represent or warrant the reliability, validity, accuracy, completeness, integrity, quality or timeliness of any appointment booking or other content.  You acknowledge that any use, non-use or reliance upon any appointment booking or other content will be at your sole risk.

9.     WARRANTY DISCLAIMER

To the extent permitted by law, LifeLabs disclaims all representations, warranties, or conditions regarding the Appointment Booking tool, express or implied or statutory, including, but not limited to, implied warranties or conditions of merchantability, merchantable quality, durability, fitness for a particular purpose, title, and non-infringement. LifeLabs does not represent or warrant that the Appointment Booking tool or any appointment booked or other content is or will be accurate, complete, reliable or current, or that the Appointment Booking tool will operate error free or uninterrupted or that the Appointment Booking tool is free of viruses or other harmful components. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

You acknowledge that LifeLabs is not responsible for any interruption or suspension of the Appointment Booking tool, regardless of the cause of the interruption or suspension.

10.  Limitation of Liability

To the extent permitted by law, in no event will LifeLabs, its owners, partners or affiliates, or the suppliers of the Appointment Booking tool or other content, or its or their affiliates, licensees, or suppliers, or the directors, officers, employees, agents or representatives of any of them, be liable for damages of any kind, including without limitation any direct, incidental, punitive, exemplary, aggravated, indirect, special or consequential damages, loss of profits, failure to realize expected savings or loss of data, for any cause of action whatsoever, and whether in contract, tort (including negligence) or any other legal or equitable theory arising out of or in any way connected with use of the Appointment Booking tool. Some jurisdictions do not allow the limitations of liability specified above, so some or all of the above limitations or exclusions may not apply to you.

Every exemption from liability, limitation and conditioned contained in these Terms of Use for the benefit of LifeLabs and every defence and immunity of whatsoever nature applicable to LifeLabs or to which LifeLabs is entitled under these Terms of Use will also be available and will extend to protect each of its owners, partners and affiliates, each of its suppliers of the Appointment Booking tool or other content, every affiliate, licensee, partner or supplier of LifeLabs or any of them, and every director, officer, employee, agent or representative of any of them, each of whom is an intended third party beneficiary of such provisions.

11.  Indemnity

You agree to defend, indemnify and hold harmless LifeLabs, its owners, partners and affiliates, the suppliers of the Appointment Booking tool or other content, and its and their affiliates, licensees, partners and suppliers, and the directors, officers, employees, agents and representatives of each of them, from any losses, damages or claims, including without limitation actual legal fees, which they may suffer from your activities on or use of the Appointment Booking tool, including without limitation any breach by you of these Terms of Use or any charges or complaints made by other parties against you.  You will cooperate as fully as reasonably required in the defense of any claim.  LifeLabs reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, provided, however, that you will remain liable for any such claim and for the costs of defence.

12.  Privacy and Confidentiality

Your privacy is of the utmost importance to us.  Please review the LifeLabs Privacy Statement at https://booking.lifelabs.com/LLBooking/Privacy.aspx for a description of how we receive, transmit and protect your personal information.

LifeLabs will only use the Personal Information which you provide for appointment booking or consistent purposes. Your Personal Information will not be sold or shared.  LifeLabs will not use your Personal Information for marketing purposes.  Access to this site is secured using Secure HTTP, password encryption authentication and account lock out after failed attempts, as well as role and location based authorization.

13.  Hyperlinks to this Site

Persons constructing other web sites may link to the home page on this site, but may not link to any other page on this site.  You may not copy any of the materials from this site onto your own web server for any reason.  Also, you may not link to isolated elements on this site (including photographs, illustrations, diagrams, buttons, text, or any other elements whatsoever) for the purpose of "inlining" them into the context of other web pages, or for linking such isolated elements to other web pages.  In other words, link to the entire home page on this site, or don't link at all.  Any other use will be a violation of copyright and could subject you to legal action.

14.  Changes to these Terms of Use

LifeLabs may modify these Terms of Use from time to time.  If you do not agree to any modifications, you should stop your use of the Appointment Booking tool.  Your continued use of the Appointment Booking tool now, or following the posting of notice of any changes in these Terms of Use, will constitute a binding acceptance by you of these Terms of Use, and any subsequent modifications.
The terms of use for this site can change without notice.  It is your responsibility to be aware of any changes.  If there are questions regarding the Terms of Use, you should stop using the site or contact LifeLabs.

15.  Governing Law and Disputes

These Terms of Use are governed by the applicable laws of Canada and the laws of the Province in which the appointment is booked, without regard to conflict of laws principles.

All disputes arising out of or in connection with the Appointment Booking tool or these Terms of Use, or in respect of any derived or associated defined legal relationship, will be referred to and finally resolved by arbitration under the legislation of the province in which the appointment is booked.  The place of arbitration will be either a) Vancouver, British Columbia, or b) Toronto, Ontario, depending on which is closer to the location where the appointment was booked.  The language of the arbitration will be English.  Subject to mandatory arbitration so provided, you and LifeLabs irrevocably submit to and accept generally and unconditionally the exclusive jurisdiction of the courts and appellate courts of the Province in which the appointment was booked with respect to any legal action or proceeding which may be brought at any time relating in any way to the Appointment Booking tool or these Terms of Use.

Some jurisdictions do not allow a consumer contract to provide for the selection of a governing law other than the law of the residence of the consumer, or to provide for the arbitration of disputes if the reference to arbitration would prevent the consumer from exercising rights provided under consumer legislation, so one or more of the above provisions may not apply to you.

16.  Entire Agreement

These Terms of Use constitute the entire agreement between you and LifeLabs and govern your use of the Appointment Booking tool, superseding any prior agreements between you and LifeLabs with respect to the Appointment Booking tool. You may also be subject to additional terms and conditions that apply when you use certain elements of the Appointment Booking tool.

17.  Notices

LifeLabs may provide you with notices, including those regarding changes to these Terms of Use, by postings on the Appointment Booking tool site, or by email.

18.  Waiver

The failure of LifeLabs to exercise and enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

19.  Assignment

You do not have the right to assign any of your rights to use the Appointment Booking tool or your interest in these Terms of Use to anyone, and any rights you may have to your LifeLabs user ID, password and user profile stored on the systems of LifeLabs terminate upon your death.  Upon receipt of a copy of a death certificate, your account may be terminated and all related content permanently deleted.  LifeLabs has the right to assign any or all of its rights and duties under these Terms of Use to any third party.  At the election of LifeLabs, if LifeLabs' obligations are assumed by a third party, LifeLabs will be relieved of any and all future liability under these Terms of Use.

20.  Contractual Limitation Period

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Appointment Booking tool or these Terms of Use must be commenced within one year after such claim or cause of action arose.

21.  Severability of Terms

If any provision of these Terms of Use is deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms of Use and will not affect the validity and enforceability of any remaining provisions.

END OF TERMS OF USE


I have read and agree to the Terms of Use